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F.A.Q.'s
- Customer Service F.A.Q.'s
- General F.A.Q.'s
- Sales F.A.Q.'s
- Technical F.A.Q.'s

Metrologic Australasia Frequently Asked Questions

 Customer Service F.A.Q.'s

- My scanner is broken. How can I get it repaired? How long will it take? Is there a service center in my region?
- What is the warranty on your scanners?
- What communication protocols does my scanner come with?
- We are not sure which Metrologic Industrial scanning product is best for our application; can you help?
- I don’t have a programming guide or users manual…how can I get one?

 Answers:

Q: A:

My scanner is broken. How can I get it repaired? How long will it take? Is there a service center in my region?


Please contact Metrologic Asia Customer Service, or find a nearest Authorized Service Center of Metrologic Asia here
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Q: A:

What is the warranty on your scanners?


Each product has a specific warranty. Please contact Metrologic Asia Customer Service, or contact a nearest Authorized Service Center of Metrologic Asia for this info.
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Q: A:

What communication protocols does my scanner come with?

On the industrial side, this is simpler since Metrologic has RS-232 and 422. More protocol options are available on retail products, including Keyboard Wedge, RS-232, IBM, USB and OCIA.
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Q: A:

We are not sure which Metrologic Industrial scanning product is best for our application; can you help?

First, complete our scanner application sheet. Once mailed or faxed, your application will be reviewed and someone will promptly contact you with a recommendation as to which product best suits your needs.
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Q: A:

I don’t have a programming guide or users manual…how can I get one?


Programming guides and users manuals can be easily downloaded from our web site, or customer service can send you a hard copy by mail.
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